Cancellation & Refund Policy
Understand our terms for cancellations and refunds.
Effective Date: January 3, 2026
This Cancellation & Refund Policy applies to all bookings made through Kiosco Travels, including travel packages, hotels, transport, and related services.
1Cancellation Requests
- •All cancellation requests must be made in writing via email or official WhatsApp number.
- •The date of receipt of the cancellation request will be considered the cancellation date.
2Cancellation Charges
- •Cancellation charges are determined by airlines, hotels, transport providers, and service partners.
- •Some bookings may be non-refundable or partially refundable.
- •No refund will be provided for no-shows or unused services.
3Refund Eligibility
- •Refunds are subject to supplier approval and applicable deductions.
- •Service charges, convenience fees, and bank charges are non-refundable.
4Refund Processing Time
- •Eligible refunds will be processed only after the refund is received from the supplier.
- •The refund process may take 7–21 working days.
5Amendments & Rescheduling
- •Changes to confirmed bookings may attract additional charges.
- •Fare difference and supplier penalties must be borne by the guest.
- •Availability is not guaranteed for amended bookings.
6Force Majeure
- •Kiosco Travels shall not be liable for cancellations or changes due to natural disasters, weather conditions, strikes, pandemics, government restrictions, or other events beyond control.
- •In such cases, refunds will be subject to supplier policies.
7Mode of Refund
- •Refunds will be made through the original mode of payment wherever possible.
8Policy Amendments
- •Kiosco Travels reserves the right to modify this policy at any time without prior notice.
By confirming a booking with Kiosco Travels, the guest acknowledges and accepts this Cancellation & Refund Policy.
Kiosco Travels — Your Trusted Travel Partner